BeONE Mobile Sdn Bhd
Effective Date: 1 February 2026
Last Updated: 20 April 2026
1. Your Agreement with Us
These Terms and Conditions (T&C) govern your purchase and use of our mobile services, including prepaid and postpaid plans,
SIMs and numbers, value-added services, roaming and related features. By activating or using our services, you accept these
T&C and any service-specific terms and policies issued by us.
2. Service Activation, eKYC and SIM Registration
To comply with law and to protect all users, we must verify your identity and register your SIM before service activation. We may decline, suspend or terminate service if information provided is inaccurate, incomplete, fraudulent or unverified.
a) You must provide accurate and current information, and promptly update it if it changes.
b) If your SIM is lost or stolen, notify us immediately so we can block usage. You are responsible for charges until we are able to act on your notice.
3. Numbers, SIMs and Devices
Numbers are assigned for your use but remain subject to national numbering administration. SIMs remain our property and must be used with authorised devices. You are responsible for the security and use of your SIM and devices.
a) We may change or withdraw a number where reasonably required by technical, regulatory or operational reasons, with notice where practicable.
b) Ensure your device is compatible with our network and is not blacklisted, has device faults or incompatibility that are outside our control.
4. Plans, Credit Limit and Fair Usage Policy (FUP)
Each plan has stated features, quotas and validity. To protect network experience, we apply a Fair Usage Policy. We may also set a credit limit for postpaid accounts.
a) If your usage exceeds plan rules or unreasonably affects others, we may manage traffic (for example, throttle speeds, shape traffic or temporarily suspend service).
b) For postpaid accounts, service may be restricted if the credit limit is reached or payment is overdue.
5. Coverage, Quality of Service and Roaming
Service availability and quality depend on coverage, network capacity, maintenance and local conditions, including third-party roaming networks. Roaming may be disabled by default and may incur additional charges.
6. MOBILE NUMBER PORTABILITY (MNP)
You may request to port your number to or from us in accordance with applicable rules. Port-out requests may be rejected if there are outstanding charges or if eligibility or technical requirements are not met.
7. Charges, Billing, Payments and Disputes
We charge according to your selected plan and any add-ons. Taxes and government charges apply where required. Postpaid bills are issued monthly and must be paid by the due date using approved channels. If you dispute a bill, notify us within the dispute window stated below whereby undisputed amounts remain payable while we investigate.
a) Billing dispute window: [X] days from the bill date, if an error is found we will credit or refund the overcharge.
b) We may use collection agencies to recover unpaid sums, you may bear reasonable recovery costs where permitted by law.
8. Value-Added Services and Third-Party Content
Some services are provided by third parties and may be subject to their terms. You are responsible for charges incurred through those services you activate or use.
9. Your Responsibilities
You must use the services responsibly and in accordance with law and these T&C. Misuse may lead to suspension or termination.
a) Do not use services to engage in unlawful, harmful, abusive or fraudulent activities, or to send spam or disrupt networks.
b) Do not infringe intellectual property or privacy rights, or resell the services without our written consent.
10. Suspension, Restriction and Termination
We may suspend, restrict or terminate services with notice where reasonable (or immediately where urgent) for reasons
including legal or regulatory requirements, non-payment, suspected fraud, security or operational risk, breach of these T&C or plan rules, or network maintenance or incidents. You may terminate by following our process and any early termination fees apply only if stated in your specific plan or device contract.
11. Privacy
Your personal data will be processed according to our Privacy Notice, which forms part of these T&C.
12. Changes to Services or these T&C
We may update plans, features or these T&C and we will provide reasonable notice where changes materially affect you. Continued use after the effective date constitutes acceptance of the changes.
13. Governing Law and Dispute Resolution
These T&C are governed by the laws of Malaysia and you agree to the exclusive jurisdiction of the Malaysian courts, without prejudice to any statutory right to refer disputes to the relevant regulator where applicable.
14. Contact Details
BE ONE MOBILE SDN BHD (Registration No. 202501055602 (1657008-W)).
Address: Unit 15-C, Level 15, Top Glove Tower, No. 16, Persiaran Setia Dagang, Bandar Setia Alam, 40170 Shah Alam, Selangor.
Customer Care: 03 3345 3148. Email: customerservice@beone.com.my
Website: https://www.beonemobile.com.my