Refund Policy

BeONE Mobile Sdn Bhd
Effective Date: 1 September 2026
Last Updated: 1 September 2026

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1. No Refund Policy

All products and services purchased from BeOne Mobile are final and not eligible for a refund, once successfully delivered or activated.
Exception: Payment Made but Product Not Delivered If your payment has been successfully processed but you did not receive the purchased product (e.g., SIM card, plan activation, or top-up), you are entitled to a refund.

2. How to Request a Refund

2.1 Contact our Customer Service team with your order/transaction details (proof of payment, date of purchase, and registered mobile number).

2.2 Our team will verify that payment was received and confirm that the product was not delivered.

2.3 Once verified, we will process your refund accordingly.

3. Processing Time

Refunds will be processed within seven (7) business days upon successful verification. The refunded amount will be credited back via [original payment method / bank transfer], depending on your original payment channel.

4. Need Help?

If you have any questions about this policy or believe you're eligible for a refund, please reach out to our Customer Service team at +60333453148.

5. Contact

For refund enquiries:
BeONE Mobile Sdn Bhd
Careline: 1300 11 0088
Email: admin@beone.com.my